No, the customer is not always right.

Short's Brewing Company is located up north in Bellaire, Michigan. The brand has been around since 2002; their pub was opened two years later. In 2008, the company purchased a facility in Elk Rapids where they can brew large-scale batches of their products. Most recently, they opened a facility in Florida to sell their hard seltzer.

As with so many businesses (especially here in the mitten state), they've reopened during COVID-19 with a mask policy, and it hasn't been going well. Their employees have been repeatedly berated, yelled at and brought to tears and Short's Brewing is DONE.

The following post has gone viral, being shared almost 6,000 times:


It's time to STOP. Enough is enough already.


To all of the customers who have swore at us, yelled, laughed in our faces, threatened negative reviews, name-called, belittled and brought us to tears, we are done. We're here to tell you that we stand with all of our staff and we will not tolerate this behavior at our pub. Our staff deserves better. We are mothers, fathers, sisters, brothers, daughters and sons. We might not be yours, but we are somebody's and deserve the respect you would want for your own. We are your servers, hosts, bussers, and kitchen crew. We've had enough of the bullying that has come to light during the time of COVID. We will not be bullied. We bust ours to give you a killer experience. We understand how frustrating waiting for food or dealing with lines can be, but we are also constantly working to streamline our business levels with this new system. Changes have happened overnight and day by day for all of us. We ask that you please be patient with us and remember that you aren't talking to just a server or manager, you are talking to another human being with feelings. Our management team is aware that issues arise and is willing to listen, think and make changes to ensure an awesome Short's experience for our guests. If you have constructive feedback that will help us grow please email us at pubmanagement@shortsbrewing.com. Things may not always go according to plan, but we do hear you and we are constantly working on learning and adapting. We're here to listen, but remember if you can't be kind then we cannot help you. Our staff is our family and we have their backs. So remember, be respectful and be kind because enough is enough.

Personally, I'm elated that a business is finally calling out these ridiculous people who are hellbent on making life difficult for all of us. We wouldn't allow our children to act like this without consequence; why do we reward adults for doing it?

Kudos, Short's Brewing Co. We'll be purchasing your products without argument.

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